[Resolved]  Pepperfry — False Claims about Return Policy

Order No:[protected] We had ordered for a coffee table and It was our first order from this crappy website. Before placing the order, i thoroughly read their return and refund policy and i was assured by the false claims made by them about "100% money back guarantee". So went ahead and placed the order. To start with it took almost a month for our order to reach us, once we had it we were happy with the packaging and al. keeping all the safety measures in mind. After opening the package, we discovered the size of the table was too big then the mentioned dimensions on the website and what pissed us more the finish and quality of the product.. EXTREMELY BAD & DISAPPOINTING.. So very next day i sent them an email and also filed a return request on the website. Got few mails from them that they are looking into the matter and today morning i get a call that they are happy to send a carpenter to our place who will repaint it n make it look pretty n all to our satisfaction but they cannot do anything about the size of the product since that's something we should we have thought of before placing an order. Completely taken a back by this response from a very well placed website.. First you send me a product with scratches n marks and then offer to repaint it.. Why the hell they cant send a decent product at the first place? It's a 8000 RS TABLE AFTER DISCOUNT and completely unworthy.. Anyway I am now stuck with the ugly looking table since they have completely washed off their hands... Not sure if escalating this on various online portals will help or not but would like to caution future buyers.. PLEASE DO NOT BUY FURNITURE FOR THEM..