Pepperfry — Fraud and unfair Order cancellation charges by Pepperfry

Hi, I placed an Order SKU. FN2074825-S-PM35904 on 24-April-2023 and cancelled the same order within few minutes. However, customer care charged 2.5% as cancellation charge, even though the order is not confirmed or order not packed or order not dispatched.

This is unfair. For what reasons are they charging cancellation fee. This is very wrong means of making money.

Kindly look into it.

Thanks