| Address: | Mumbai, Maharashtra, India |
On January 30th, 2024, I acquired a table through a store executive, expecting it to align with the specifications outlined on your website/catalog/communication, where it was mentioned that the table is adjustable in height. However, during assembly, we consulted the carpenter who indicated that only after full assembly could he provide information about what the table would look like.
Regrettably, upon receiving the product, I was dismayed to discover a significant discrepancy between the actual features of the item and the information provided. This has resulted in inconvenience and frustration as the product does not meet my original expectations.
Moreover, I wish to highlight an additional concern regarding accessibility. As a handicapped individual, I am facing difficulties in using the purchased table due to issues with its adjustment mechanism. This presents a substantial challenge, and it is imperative that such information is accurately communicated to customers for them to make informed decisions based on their unique needs.
I am not in good physical condition, and it was within the knowledge of your executive that he did not provide full information about the product. Also, during a face-to-face 30-minute conversation, he informed me that if another table would be more suitable, I could replace it, but an additional payment would be required.
Also, during that conversation only, he said i have sold to so many you tubers that they are able to use it. but after receiving that product i cam e to know you can't adjust the height of product
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