[Resolved] Pepperfry — I am complaining about non delivery of Dazzle king size bed in time

Katiyani15

Aug 5, 2021

Address:

Mumbai

I bought a Bed “Dazzlė king sized bed” on 16 July 2021, I paid whole amount of ₹ 14, 080 I was confirmed about the delivery by 26th July 2021, by Pepperfry but did not deliver it until today. I have suffered mental agony because I recently relocated to Hyderabad from Amritsar Punjab. Now they are cancelling the order saying that it is at an undeliverable location but they confirmed the location before booking the order. On th top of it they refused to take calls, as a customer I have this was a very bad experience from a famous and reliable website. Kindly allow me the whole refund and also compensation for suffering this mental agony for waiting more than 3 weeks

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Sep 13, 2021

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2021

Pepperfry Customer Care's response Dear Katiyani, We regret the inconvenience caused to you. We are getting this checked with our team internally and will revert to you soon.
Regards,
Team Pepperfry

Verified Support

Aug 09, 2021

Pepperfry Customer Care's response Dear Katiyani, we are in process of initiating the refund to your original source. Please check your registered email ID for more information.
Regards,
Team Pepperfry

Verified Support

Aug 09, 2021

Pepperfry Customer Care's response Dear Katiyani, the refund for this order has already been processed into the original source of payment and the refund amount will reflect in your source a/c within 7 - 10 biz days.
Regards,
Team Pepperfry