[Resolved] Pepperfry — Incorrect product delivered

sara09

from Chennai, Tamil Nadu

Address:	Mumbai City, Maharashtra, 600118
Website:	www.pepperfry.com

I have ordered the queen size bed and the queen size mattress. i have received the queen size bed but the mattress delivered is king size. how can they do such a blunder.
now i cannot use the bed.
i have requested refund for the incorrect product delivered and the reply from pepper fry said that they will reach with 48 hours and no calls received from them till today i.e. Dec 2nd 2016 and today i called pepper fry and spoke to representative Ruchika about the refund and she told that someone will call and let me know the status on the issue. when i asked for the reference number she said that after that call i will be receiving the message to my contact number and i have not received any message regarding the call/reference number.
Please look into this ASAP and resolve this.

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Feb 6, 2017

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Dec 02, 2016

Updated by sara09 my order NO.[protected]incorrect product delivered) and received acknowledgement from Pepperfry on Nov 28, 2016 till today i have not heard anything from them. Request you to resolve ASAP.
Thanks in advance

Verified Support

Jan 05, 2017

Pepperfry Customer Care's response Hi,

Apologize for the inconvenience caused. The refund is processed and the same will reflect in the same account that you used to make the payment. Please feel free to write back to me for any concern and we would be happy to help you.

Regards,
Pepperfry

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Comments

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from Pune, Maharashtra

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