[Resolved]  Pepperfry — Initiate Refund for Order[protected]

An incorrect product was delivered for my order[protected]. The delivery boys hurriedly unpacked the product & took away the outer packaging cardboard box. No matter how many times we told them that it was an incorrect product, they would not listen. We also showed them the diagram of the fully assembled product that came with the delivery & compared it with the picture of the product we ordered in our PepperFry mobile app. They still would not listen. They just cared about their delivery rating. After they practically ran away after dumping the unboxed product in our home, they SMSed me asking me to forward them the "delivery successful" SMS that I got from PepperFry, so they could click the feedback link in it & give themselves a 5-star rating.

After all of this had transpired, I raised a return request for the product immediately. A customer care representative called me & offered me a replacement instead of a refund. I graciously agreed because I liked the original product that I had ordered. He said he would inform me whether the original product was available within 24 to 48 hours. It has been 7 days now & all my attempts to reach customer care have failed.

I AM NO LONGER INTERESTED IN A REPLACEMENT BECAUSE I HAVE ORDERED ANOTHER PRODUCT. PLEASE INITIATE A FULL REFUND FOR ORDER[protected] IMMEDIATELY. YOU CAN PICK UP THE INCORRECT PRODUCT FROM MY HOME ANYTIME. CALL ME ON MY REGISTERED MOBILE NUMBER 98XXX56XXX FOR ANYTHING ANYTIME.