Pepperfry — Invoice not shared

rimi22

Dec 13, 2021

Address:

Bangalore

I have placed a prepaid order with pepperfry.com for an office table. I have received the order confirmation email along with the invoice for the amount paid for the 'assembly' of the table, but not for the table. On asking for the invoice for the product, pepperfry.com is asking me to wait till the shipment which is more than 15days from the date of order. I do not understand why the invoice for a fully paid order be shared before the shipping while the invoice for the assembly of same product has been shared. Please do the needful.

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Comments

Pepperfry Customer Care

from Mumbai, Maharashtra

Dec 13, 2021

Verified Support

Dear Rimi, We are sorry to hear about your concern. Please provide your order number and we’ll check with the team and revert to you soon.
Regards,
Team Pepperfry

rimi22's [Complaint's author] reply, Dec 13, 2021

Order 307628712 for Leo Workstation in Dark Oak by Atmosphere

Pepperfry Customer Care

from Mumbai, Maharashtra

Dec 14, 2021

Verified Support

Dear Rimi, We are getting this checked with our team internally and will revert to you soon.
Regards,
Team Pepperfry

rimi22's [Complaint's author] reply, Jan 3, 2022

Hi, I still haven't received the invoice. I was told the order will be shipped by 31st Dec and I will get the invoice. The order was supposed to be delivered on 4th Dec, but the order hasn't even been shipped yet. On trying to call the customer service, either they are not reachable or they ask me to wait. There has been no resolution. Such pathetic service by pepperfry. I will be sure in future to never buy from Pepperfry again.