[Resolved]  Pepperfry — Item not delivered even after 44 days...!!!! No refund too.....

Address:

Palakkad, Kerala

I have placed an order[protected] in Pepperfry on 29/06/2014 for Housefull Lexus Storage Cabinet in Black Oak Finish. The expected date of delivery was 15/07/2014. But I did not even hear from them till 24/07/2014. So I called their customer service and inquired about it. They told me that they have registered a complaint in favour of me. Then again complete silence from their part till 01/08/2014. Then again I called their customer service and they told me that the item is in their Bangalore warehouse and they need form 16 and my id proof to deliver it. They did not conveyed that message till I called them. I have sent the required forms on 01/08/2014 and the customer care executive acknowledged the receipt of the same. Then also no intimation from them till today, 11/08/2014, 44 day after order date. So I called them again. When I asked about the fate of the package, they told me that it is still in their Bangalore warehouse..!! He also told me that I have not sent the required documents yet. When I pointed out that I got the acknowledgement of the receipt, he suddenly changed the reason and told me that it will be sent to my address soon. As I was totally fed up with their customer service, I asked for order cancellation and refund. But they wont do that also..!! This was my first dealing with Pepperfry and I dont want to make any dealings with them in future... Horrible Customer support and I am very very disappointed by their irresponsible dealings.