Pepperfry — Kiyo four door wardrobe with mirror in walnut finish by mintwud from pepperfry

Address:	500081
Website:	www.pepperfry.com

Hi,

This is regarding the recent purchase i made through pepperfry (Order #[protected]. I have ordered 1 four door wardrobe in the month of january/early february. The product that i saw and ordered online is way different than the product i actually got.
On first look i was just appalled to see the quality of the product.

No way it can be priced at 18, 000 and as you claim after your 'offer price' discount it is not even worth 12, 000 that i actually paid.
After few days i called up your customer care support, they said a product would be returned only if it is damaged or there is some sort of manufacturing defect. You conveniently skipped the "quality" criteria which is ultimate to any product.

The wardrobe was as if it was made out of pitch-board and not from wood or ply. It was so thin & so small that we were worried that it might break down during assembling.
The wardrobe looked even ridiculous after it is assembled, it is so shaky that it feels like it can fall any time if we touch it.
To actually make things worse the handle broke and remember that too when we are hardly, yes hardly, even touching the product. It broke like as if it is made out of paper, it is so so disgustingly thin.

We hardly even are using it, it became a junk thing for us. So just imagine when your hard earned money gets wasted on something which you can not even use, how does it feel like? Would not you feel like you are being cheated?
I wish i got my money back and can throw this piece of junk but i believe you have not given this option to your customer, did you?

I talked about this with my friends and colleagues and few of them have very similar experience. Thing which you might be well aware of but as i can see have not given enough thoughts. If this is the way you are going to sell your products and survive in the long run then all the best to you.

One thing is for sure i would not recommend anyone to buy anything from pepperfry, i have learnt my lesson.

Regards,
Pradip k bhowmick