[Resolved] Pepperfry — My order No.[protected] | |
I have ordered for product on 24/08/2014.
I have received SMS informing the order is shipped on
25/08/2014 through Fedex.
During 1st week of Sep 2014 I have called their office and
discussed with their representative and informed the parcel has not yet reached.
Subsequently I have started viewing the trackin in Fedex and
it is in Cochin for more than one week.
Pepperfry neither have checked or taken pain to check whether the
customer, who has already spent the money, and waiting for the product has
received the item.
I am contacting Fedex for the last four days for the status
and they inform me 99% it will be delivered today.
Please tell me why I should choose PEPPERFRY online for my
needs. Most unorganised, irresponsible Organisation I have come
across. Don't you have any system to verify all your order have
been fulfilled. I have repeatedly informed when I called your
representative to cancel my order as you are unfit for this business, by not
organising delivery in time. Still I request you to return my
money as a responsible Seller and to call me at +91-[protected]. I
don't think you have any single reason to prove why I cannot cancel my order
after waiting for 18 long days. I also really don't understand why
you are using such an irresponsible courier to effect delivery to your
customers.
I am raising this complaint as this was not yet delivered i.e. today 17/09/2014.
PLEASE DON'T DO BUSINESS WITH PEPPERFRY ONLINE... Was this information helpful? | |
Complaint marked as Resolved
Pepperfry customer support has been notified about the posted complaint. Verified Support Jan 09, 2015 Pepperfry Customer Care's response Dear Customer,
Apologies for the unsatisfactory experience that you have had with the purchase. We take this strong feedback and will have it cascaded to the peers to ensure no such event henceforth. We hope our team would have ended up resolving the concern though. Should you still feel the concern is unresolved, please drop us a note and we'll get things fixed. Do write to us in case any further issues.
Regards,
Team Pepperfry.
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+91 22 6157 6157
Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
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We apologize for the inconvenience and look forward to your feedback. Please e-mail your tracking number and contact details (Name, email ID and number) on [protected]@fedex.com, our customer care executive will revert to you at the earliest.
Regards,
Team FedEx India