I am here to share my concern about 2 orders (I feel soo stupid that after my first experience, I still maee another order)
First one has this story where the order got rescheduled 3 times and eventually i was made to cancel it.
Let me share more details with you about first order
1. I received multiple msg on 8th Jan that the order will be delivered on 9th
2. Suddenly there was no response and after multiple emails and phone calls the order was rescheduled to 14th
3. I waited and no information was shared, the tracking is also not updated on the website, in my orders
4. I called again multiple times and got the issue escalated. The order was then rescheduled to 18th Jan
5. Guess what, I still didn't receive my order and the biggest issues is no one is following up in the commitment made.
6. Again, post my discussion with the escalation team, the order was rescheduledto 22nd.
7. There was no update on shipment number. There is no follow up from pepperfry side. Finally a person Jasir reached out on 3rd Feb and asked me to cancel the previous order and make another one with a promise of 5% discount.
Here is details of the 2nd order that I made
1. The tracking information was again red and it was not moving as expected
2. I wrote multiple emails to Mr Jasir, no response
3. I called multiple times and I never got an call back but just a email saying they couldn't reach me
4. I replied to all emails but no response
5. Today was delivery date of 2nd order and there is no information given to me on what is happening
6. Forget about the 5% discount that I never got.
7. They have 10k rupees from and are fooling people.
DONT ORDER FROM PEPPERFRY
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