Pepperfry — No proper response from customer care regarding the return of a product - order number[protected]

Address:	500013
Website:	pepperfry.com

I initiated a return along with all the necessary pictures, reasons and my contact details but I haven't received a call instead I get an email that they tried reaching me, which is false, because I have the missed call alert activated on my phone in case my phone is not reachable. Anyway I still called them back, gave them alternative numbers and they kept promising me that they would have someone call me back by the end of the day but they didn't. I called them every alternate day and it's been almost 12 -15 days. The only way to return the product is to wait for them to call me up and fix an appointment for it to be picked up and they say there is no other way I can return it but they never call and every time we call the customer care they give the same response - " you will definitely get a call back today" and it's already been a fortnight!