[Resolved]  Pepperfry — No refund and exchange

Address:	Mumbai City, Maharashtra
Website:	Pepperfry.com

I bought a bed from Pepperfry for my teenage kid. They did not furnish the detail of the material of the base of the bed. It is so weak that it will break anyday. I told them to refund my money but they flatly refused. How can I accept a bed worth 40000 rupees having cardboard at its base. It's very shocking. I even offered them to exchange the product with some other product of the same value or give me a credit note so that I can use it for some other product on Pepperfry but they still refused.
Now that bed is lying at my home as a garbage worth 40000. They should either provide full details of the product or exchange it if the customer is not satisfied with it.