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Pepperfry

Pepperfry — No Resolution provided for the damaged wardrobe

Address:Mumbai

Bought 2 wardrobes and 2nd day raised issue related to the issue. Coordinated with Multiple representatives of Pepperfry, shared videos and photos of the damaged area but no resolution provided. Every new day they assign the case to the new representative but no solution.

1st Wardrobe: Mika broken at handle of the middle door and handle hole is at wrong place. Scratches are there on the wardrobe door.

2nd Wardrobe:
Middle Door: Handle hole is on wrong place.
Right Corner Door: Crack on the upper corner.
Along with these multiple scratches are there on all the doors
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Comments

Dear Namrata, We apologize for the inconvenience caused to you. Please share your order number for us to assist and address your concerns.
Regards,
Team Pepperfry
Reply
Dear Namrata, We regret the inconvenience caused to you. Please share the order number and we will check with the team and get back to you soon.
Regards,
Team Pepperfry
Reply
NamrataKunwar's [Complaint's author] reply, Nov 29, 2022
ORDER ID: 308527010
Along with this below is the service interaction number through which my complaint is being handled currently but no solution provided till now.

Service Interaction number OC-221122-0009
Dear Namrata, Thanks for sharing the order number with us. We are getting this checked with our team and will revert to you soon.
Regards,
Team Pepperfry
Reply
Dear Namrata, we are getting this checked with our team internally and will revert to you shortly.
Regards,
Team Pepperfry
Reply

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