[Resolved]  Pepperfry — No returns policy not mentioned clearly

Address:Lt Cdr Naveen Abhishek (Retd.) Pepperfry House, next to UHDE House, Opp. Cipla R&D Centre, LBS Road, Vikhroli (West), Mumbai - 400083, Maharashtra, In

I do not like the lousy chair i received from pepperfry, the carpenter says that's the best it can be fixed. The chair is too high. I wanted to return it but they are convincing me that they'll send another carpenter to make it better but not accepting a return and refund. Terrible experience with pepperfry. I lost Rs.5049/- of my hard earned money to this lousy website. Order I'd.:[protected]
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Oct 15, 2022
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Sep 01, 2022
Pepperfry Customer Care's response
Dear Customer, We regret the inconvenience caused to you. We are getting this checked with our team and will revert to you soon.
Regards,
Team Pepperfry
Complaint comments 

Comments

Even now they're not admitting the chair is faulty. They are blaming the customer that I am lying. Some woman named Sonal from customer service representative team closed the ticket without any carpenter visit. These people are fraudulent.
Dedeepya Gaddati's [Complaint's author] reply, Sep 2, 2022
All the complaints here are being forcefully closed by pepperfry! Such a deceiving website. Never buy anything from that website ever again.
These fraudsters blocked me from their Instagram profile too. Please take action against this fraudulent company. They are refusing for a return or a refund saying the dimensions are mentioned. No the highest adjustable and lowest adjustable height is not mentioned.

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