[Resolved]  Pepperfry — Non delivery at doorstep

I have placed an order of Bean Bag vide order no.[protected]
on 25
th June 2014 for Goa destination. On 28th June 2014,
I have got a call from Sanquelim post office asking to collect the parcel. When
I said I have ordered online to Peppefry and it was free delivery to doorstep
so it should come to my doorstep, why should I come to collect the parcel then
Post man said its too big so he will not come to deliver, I need to go and
collect.

Then I have arranged a person to collect the parcel by paying Rs. 400 for travelling. This is highly disappointing, it was my first order to Pepperfry which is highly dissatisfactory. I hereby requesting to reimburse Rs. 400 which I have paid

Arpita Jain
[protected]
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Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2015
Pepperfry Customer Care's response
Dear Customer, We understand the agony here and sincerely apologize for the inconvenience that might have caused. We will be in touch with you to redress the issues you’ve raised and will make sure this doesn't happen to any of our customers henceforth. Regards, Team Pepperfry.
 
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