This is regarding my first order on their website which has been a nightmare for me. While it started off promisingly, it turned into a bad experience very soon. I haven't received my product even after more than 3 weeks and 3 times of rescheduling. Every time I contact their support desk I am told it will happen surely this time, but it doesn't. The delivery guy never calls before delivery and I don't get the contact details of the delivery guy prior to delivery. They really need to have their logistics issues corrected. This is really frustrating! I am not surprised there are so many complaints against them all over the internet.
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Aug 6, 2021
Complaint marked as Resolved
Pepperfry customer support has been notified about the posted complaint.
We deeply regret the inconvenience caused. At Pepperfry, we do not anticipate to upset our customers and disappointed to hear about your concern. Please help us with your Order details and our team shall contact you shortly.
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We deeply regret the inconvenience caused. At Pepperfry, we do not anticipate to upset our customers and disappointed to hear about your concern. Please help us with your Order details and our team shall contact you shortly.
Regards,
Team Pepperfry.