Pepperfry — Non refund of my amount

Address:

New Delhi, Delhi

Hi, I had ordered my product from Pepperfry & it was delivered in broken & damaged condition. It was not at all fit for use so I called up the customer care immediately to lodge a complaint. My complaint was registered & I was asked to mail them the pics of the damaged product at their customer care email id. Upon reviewing those pictures they requested me to courier the product back to their New Delhi store, which I did by DTDC on 13th Dec'13.I kept requesting them for confirmation of reciept & refund initiation. Till date they are asking me to wait as they are still to get confirmation of receipt from their Delhi office. I have provided them the dispatch details from DTDC which clearly indicates the delivery & receipt by their office staff with seal on 20th Dec'13. I am continuosly following for refund but same pretyped robotic answers, This is totally unacceptable. I have never experienced such a lack luster & negligent response. It has already been 3 weeks since I couriered the material back and the DTDC confirmation already confirms the delivery at your store on 20th Dec'13 which is already 2 weeks back. I cant understand how long it will take for them to get confirmation from their own store in today's world. I must admit the response from their side & my overall experience has been worst till date. I cant take anything positive to anybody from this purchasing experience. Hope to get the refund ASAP. Order #[protected]