Pepperfry — Not taking return for bad product

Address:

Mumbai

I ordered a coffee table on pepperfry, order number[protected]. In the website, it looked all neat and smooth, and height is mentioned as 16.5 inches. But on delivery, the surface was not smooth, it is rough, catches dirt and looks like some polish was poured on raw wood, cheap. And the height was one inch less. I asked for return and refund but still they are insisting that the product passed "their" quality check, and 1 inch difference is acceptable to "them". Once we pay the money, it looks like, we have to live with their product no matter what the quality is, if there are no damages.

Quite contrary to e-commerce concept where we buy looking at pictures of the product, this is plain cheating.

Please arrange for return pickup asap and correct this mistake.