[Resolved] Pepperfry — Order cancellation charges being levied unfairly

[Resolved] Pepperfry — Order cancellation charges being levied unfairly

T Thankful Institute Jun 3, 2022 Jun 6, 2022 This thread was updated on Jun 6, 2022

I placed an order for a sofa at pepperfry studio #[protected]. After order was placed, i was told the delivery time is after about 3 to 4 weeks. As I can't wait for that long, I spoke to customer care to cancel that order. However they are saying they will levy 2.5 percent cancellation charges which is not fair. Need immediate action to refund in full without any charges. Was this information helpful? No (0) Yes (0)
Jul 8, 2022 Complaint marked as Resolved Pepperfry customer support has been notified about the posted complaint. Verified Support Jun 04, 2022 Pepperfry Customer Care's response Dear Customer, We regret the inconvenience caused to you. We are getting this checked with our team and will revert to you soon. Regards, Team Pepperfry. Verified Support Jun 06, 2022 Pepperfry Customer Care's response Dear Customer, We have shared the details with our internal team and we will get back to you with an update at the earliest. Regards, Team Pepperfry.
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