[Resolved]  Pepperfry — Order no.[protected] defective item

Address:

560027

Hi,

First of all i would like to begin with saying that this product, a laundry basket, i ordered was defective. The lid doesn't close. So i had to return it. I went online immediately to initiate a return but the product was showing as undelivered so cannot return. I thought it takes time for the status to change to deliver so decided to try again later. One or two days later i went online to return the item but status still showed as undelivered. Hence i cannot return. I decided to wait for 1 or 2 days more to see if the product status would change to delivered. But it never changed. So i decided to call up pepperfry to sort this out. I called pepperfry and they told me they would collect my order and refund my money. And so waited for another few days. After waiting about a week i decided to call them back and this time they said since it has been more than 7 days they cannot accept the return.

Now, this came as a shock to me as pepperfry were the ones that were responsible for the delay in the return. Their site never showed the item as delivered in the first place which delayed the return. And they tell me that i have delayed the return.

I am absolutely infuriated by the service i have received from pepperfry and completely lost trust in them due to this. I don't even want my money back now i'm so appalled by them i will never deal with pepperfry again. Its not about the 800 rupees i spent. Its about losing the trust i had in them and they have made me doubt online shopping all together.