[Resolved]  Pepperfry — Order No.[protected] No aftersale support, not respecting warranty

Order No.[protected]
Product : Andres 3 Seater Sofa
Delivered on 22 Dec 2021

Very disappointed by pepperfry, more because of the cunning approach of offering warranty with no intention to comply. I got this sofa that comes with 3 year warranty, however when faced the problem in backrest, they declared that it is due to usage and is not covered in warranty, practically without checking it.
Although a person visited the apartment to inspect, but that was just to take photograph for records. The wood is still sealed inside the cover and no one knows if it could be manufacturing defect or not, but he never tried to inspect as clearly pepperfry have no intention to help.

I am not even asking for replacement, I will be happy even if you can send a carpenter to fix it.

I wonder what is the meaning of 3 years warranty when the company can so easily get rid of customer support by unreasonable excuse. Why is pepperfry selling sofa at such premium rates if it doesnot want to provide any after sale service of repairs 4 months after sale when they claim 3 year warranty. This is pure cheating and I want a fair treatment. I cannot accept a broken piece of sofa resting in my home while I am still paying the 6 months EMI and pepperfry telling me that this sofa cannot be even repaired !!