[Resolved]  Pepperfry — Ordered not received yer- #Order ID:[protected]

Address:

Bangalore, Karnataka

Dear Pepperfry, I had placed an order (Order ID:[protected] on 16th May 2015 and it was supposed to be shipped on 4th June and delivered on or before 15th June. While buying the product, we informed the Customer executive who was with us on the call to get ordered completed that this Bed needs to be delivered on time as we are expecting guest who has gone through the Hip replacement and she ensured that the product will be delivered within the time frame. Surprisingly got a mail from Customer care on 4th June, that the Bed will be delayed by 7 Days. After waiting for the 7th Day call the customer support on 10th June-15 to check the status. I was informed that there is no update on the procurement and no time line can be provided. I feel it’s a habit of Pepperfry not to deliver product on time and cancel it at the last minute. We have faced the similar issue with the other product we indented to purchase. I strongly condemn this kind of irresponsible behavior from Pepperfry and suggest that the order needs to be Processed ASAP and update related to to be provided. If this issue is not resolved as per my satisfaction, I will be forced to used the legal route and send my complaint to Consumer Court.