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Dear Customer,
Greetings from Future Group, this is Priya.
We regret the inconvenience caused. We have escalated the matter to the team and they will look into it. Please write to me at [protected]@futuregroup.in for further queries.
Regards,
Priya
Team Future Group
Greetings from Future Group, this is Priya.
We regret the inconvenience caused. We have escalated the matter to the team and they will look into it. Please write to me at [protected]@futuregroup.in for further queries.
Regards,
Priya
Team Future Group
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View all 1617 Pepperfry reviews & complaints
+91 22 6157 6157
Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
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This is absolutely pathetic that even after multiple requests you have showed a deff ear on a customers request. This is not expected from a brand as home town but now I see lot of complaints on hometown in consumer broad for service defect on your part. The number provided to me [protected] was not even responded at least once since morning even after 20 calls made. A human would at least respond to at least 1 call and at least provide some information. I have a situation where I have a pregnant lady at home who cannot carry any article as she is in 7 th month and my attention is required as one bed is required to be shifted so that the new product bought from pepperfry can be assembled. Now I have made multiple requests since morning and one single request for at least heard which is pathetic. At least a human understands and if an SLA is in place, based on customers request will at least raise the priority. Nothing of this sort has happened. Had this been the case of any VIP or a minister you would directly ensure everything is fulfilled within minutes but the same does not happen for a common man. Let me put the same on the consumer board as you do not deserve the brand image you have and you are just one other big company that plays around with customers and their time.
I will have to now check the product and after reviewing 414 complaints on pepperfry and around 500 complaints on hometown.
Regards
Vishalakshmi
Order Number:[protected]