[Resolved] Pepperfry — PATHETIC DELIVERY TIME !!! 3 weeks Delay is NORMAL

Harpreet Juneja

from Gurgaon, Haryana

Address:

New Delhi, Delhi

I placed an order for a shoe rack. On website they mentioned 4 to 5 days time. Post speaking to their customer service i came to know that they misguide their customers by mentioning shipment days instead of delivery time on their website. Someone ask them y would a customer be bothered for THEIR shipment time????? we will only be bothered with delivery time !!! they CHEAT you and dont even bother to call and inform that they will take more time After almost 2 weeks of ordering they now told me they will take 5 working days more. And thats when i called them to re check where has my order reached. NEVER ORDER WITH THEM !!!

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Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2015

Pepperfry Customer Care's response Dear Customer, We thank you for taking the time to review our products and services. It is only through your feedback that we’re able to maintain and where necessary, improve upon the service we provide to our valuable customers. We’re very disappointed to read of your experience with Pepperfry and apologize for the unpleasant experience that you had. We will be in touch with you to redress the issues you’ve raised. Request you to please help us with your order ID so we can trace the problem. Regards, Team Pepperfry.