[Resolved]  Pepperfry — Pathetic return policy: Feeling duped

Order number: Order no:[protected]
I purchased the product from the pepperfry, but as product was not matching with our room asthetics and doesnt look good as per web image and also width of the product was more than we desired, we wanted to return the product.
But Product cant be returned . As per executive from the pepperfry
1. My return request got autoclosed with out any information to me and seems like attempt has been made to exceed 7 days. so that it will come underpolicy to not return the product beyond 7 days.
2. "Product is same what I ordered, and as per company policy we cant return the product " -- This I hear a standard reply. Every ecommerce delivers the product what we order, what so special about pepperfry!!!
Where is my opinion.??. I dont like the product, it is no use of me, it is lying packed in a corner of my room, I doesnt matching my room asthetics, dimesions are not proper, thichness I dont like, color of the product looks odd to me...???where are this consideration.?
3. Please help me to return this product. I swear I will never ever order from such a ecommerce, who just want to extort money and providing very poor quality of service. Very true why economy is falling down because of this practices
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Aug 29, 2022
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Jul 29, 2022
Pepperfry Customer Care's response
Dear Agrawal, We regret the inconvenience caused to you. We are getting this checked with our team and will revert to you soon.
Regards,
Team Pepperfry.
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