Pepperfry — Pepperfry is denying to fix the damage for the Yuko Study Table With Two Drawers quality issue within warranty period

Address:

Mahadevapura, Bangalore

I ordered the Yuko office table from Pepperfry store Ramamurthy nagar, bangalore on 27 Jun 2022, it has warranty for 2 years. I use the products carefully but with in less than an year the product started damaging and losing the wood layer and engineered hardwood peeling.

ORDER ID:[protected]

ITEM NAME: Yuko Study Table With Two Drawers In Columbia Walnut Finish By Mintwud

SKU: FN1684405-P-WH5046

The product seems to be of poor quality. So I raised the concern to pepperfry, the carpenter visited my house and captured the photos & videos but he also didn't fix it and said pepperfry will check and replace the top wood. But after couple of days received call from Ms. Srushti M from escalation team on 2nd Jun2023 saying that this damage doesnt cover under warranty and denied to fix the issue. I even requested her to recheck the product but she denied saying the complaint has been verified/closed.

During the purchase on 27th June 2022 from the store ramamurthy bangalore, pepperfry sales representative mentioned the product purchased from store covers more benfits in case of issues with in warranty and told the product life comes for 10 years but it didnt cross first year itself.
Pepperfry has denied the warranty stating that issue comes under "wear and tear" and it's not covered under return policy or warranty - it cannot be considered as "wear and tear" by any means or definition as the damage hasn't occurred due to improper use or by ageing.

It clearly shows that the pepperfry is scamming with warranty just to build trust amongst buyers and later deny the claim on warranty calling it as a "wear and tear".

Attached email conversation and office table pictures details for your reference.

Resolution Expected: I want pepperfry to replace the damaged product as the product is not quality & still it covers under warranty .

Thankyou.