[Resolved]  Pepperfry — pepperfry is not transferring refund amount of a defective product to bank a/c

Address: Navi Mumbai, 410210

I ordered an office chair from pepperfry on 21st feb 2020, for which i had paid using the credit card. It was defective, so i returned it, and i got the amount in my wallet, placed an order for another chair. I called the customer care to return the remaining amount of the refund to my card. But they completely denied. I had already purchased various items and i do not need to get anything else. Still, they told me that they can't do anything about it.
I am strictly against this. Since i do not have to buy anything else, i want the remaining refund amount back into my a/c. This was not expected from a renowned brand like pepperfry. Had i known this before, i would have better opted for some other online stores or local furniture stores.
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Apr 8, 2020
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Mar 08, 2020
Pepperfry Customer Care's response
Dear Customer, Kindly share the order details & we'll investigate the matter for you to resolve this amicably.
 
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