Pepperfry — Pepperfry - Not Providing Valid Contact Detail of Vendor

Address:

Chennai, Tamil Nadu

Order #[protected]AK1274844-S-PM7100. I have ordered a 3 Burner Gas Stove and they delivered it only on April 23, 2015 but as per their records they are claiming that they delivered it on April 16, 2015 itself. The Switches of the Gas Stove started to Melt within 20 days of installation. When I contacted them they said the complaint was raised only after 30 days so they cannot refund any amount. When I asked for the Vendor Contact details to check for Guarantee / Warranty they have provided a mobile # which is always Switched Off. I raised this concern and followed up with them for more than a month to find out alternate contact details of the vendor. They have even asked me to send the photocopy of the product. After a months time, they came up with their same old response as it is one odd case and they cannot help to get refund as the complaint was registered only after 30 days. Again they have provided the same contact # of the Vendor and closed the complaint as Resolved. How can they allow a Vendor to sell products in their website without having proper contact details?? Are they not worried about their credibility? At the end of the day consumer buy a product based on his trust over pepperfry. These king of acts will actually spoil the trust.