[Resolved] Pepperfry — Pepperfry Refund Not Received
Z
Zabaglione
I received a chest as part of my order number[protected] on October 22, 2020. The chest (kiku chest of 5 drawers in brown finish) had scratches and so the assembly person said he will send someone to fix. Once he left, I noticed the alignment of drawers was off too so I put in a request on October 22, 2020 itself for return With pictures and received an automated response that I will receive a call in the next 48 hours. I’ve been trying to reach their customer care and keep getting a response that someone will call back in 3 hours or so and no one calls. Today is October 28, 2020 - still waiting to get a call back since there is no direct way to call and speak to an executive.
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Aug 12, 2021
Complaint marked as Resolved
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Nov 06, 2020
Pepperfry Customer Care's response Dear Preksha,
We are getting this checked with our team internally and will revert to you shortly.
Ok great, that would be much appreciated. I received a call from Pepperfry customer care and they said that the defect and damage would first be attempted to be fixed even for a brand new product for misalignment, scratches etc. before return. I asked for the executive to provide where all these terms and conditions are mentioned on the website but he didn’t provide any. I’m waiting for carpenter visit now. Pepperfry needs to specify in their return policy that only irreparable items are returned. Very disappointed so far.
Dear Customer, We regret that you had such an experience, we shall take this up with the concerned team. Please share your Pepperfry order details and we’ll check and get back to you soon.
Regards,
Team Pepperfry
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Regards,
Team Pepperfry