Buying Experience - I have ordered one Open shoe rack worth price was Rs. 999. I made the payment with my credit card; and the order was placed immediately.
Change the product - After 10 minutes of placing the order, I have realized that I have placed order for a wrong product; and I need to cancel the order and purchase the correct product.
The Problem I faced was as I was placing the order, I noticed the "Cancellation Fee" section and they have "purposefully" and "smartly" hidden the fact that, even if the product is not "shipped" / "manufactured", you have to pay "2.5% Cancellation Charge even if you cancel the product IMMEDIATELY"; which is really WRONG and EXPLOITIVE from a big brand as Pepperfry. As, I have changed my mind / or placed the order mistakenly and I want to order another table, I MUST be able to cancel the order without being charged.
The Solution - Before placing an order the user should be clearly informed that after placing the order they have to pay a 2.5% of cancellation charge if the user want to cancel the order (even if it is after 10 minutes) - It should not happen in the first place, and the user should get a timeframe in which they have enough room to re-think about their purchase. At least the user should be able to cancel the order without any cancellation fees before the product has been shipped. This is really unethical and is a big burden and loss for the consumer Was this information helpful? | 
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