[Resolved]  Pepperfry — Product broken[protected]

Address:Mumbai City, Maharashtra, 400093
Website:Pepperfry.com

We ordered for a cupboard n th mirror is broken.
We wrote several emails to pepperfry and even tried to call their customer care. But they are such a fraud.they wont reply to our emails and take any action or replace th product even aftter we sharing pictures of the broken mirror.
We are planning to take a legal action on this company.pathetic customer service.
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Aug 6, 2021
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
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Pepperfry — Failure to deliver product

I have ordered a three seater sofa from pepperfry on 27th september and havent received it yet they keep saying that they will deliver it and till now they have not delivered it... and dont seem to take any action.

Pepperfry — Failed to deliver

I have order one The Brighter Side Sku: LL1349965-S-PM8425 1st October 2015 10:53:57 IST Total Paid Rs.1170 Order No.[protected] for enquiry i call to them they told me we are cancelling the order . NO region

Pepperfry — Chair in damaged condition

Steel wheelbase of Executive Chair from Emperor(order no.[protected] dented and chrome plating on steel base damaged. Damage acknowledged by your carpenter. Please replace piece immediately.

Pepperfry — Damage observed in niramitra beds

Order no.[protected] 2 beds delivered & assembly done today, july 04. During assembly, in one bed corner plank was found to be having crack, in another bed, storage box was having frontal crack.
[protected]

Dear Animesh, We tried calling on your Registered # however the phone was Switched Off. Kindly note that the product was Purchased on 6 June 15 & it is Out of our MBG(money back guarantee), hence we will not be able to accept your return request.

Regards,
Team Pepperfry

non delivery of purchased item

I had waited for 1 month to get the purchased item (Cello cupboard) costing Rs.2700. I had asked for a refund, but there is no response. They may be cheating intentionally.
Dear Rajedrans, We are sorry to hear about your experience. Request you to kindly share the Order # to address your concern at the earliest.

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