Pepperfry — Refund , overcharging & Fraud

Against my Order No[protected] INR 1349
Pepperfry delivered a defective & dented product, the refund is still pending
Secondly in my second order no[protected] the website display price post discount was 2563 INR but they charged me 2958 INR &auto deducted my wallet money ! The case involves cheating by not refunding against defective products, overcharging & deceiving price & without consumers consent deducting their money
Aside I have written 7 emails & tried to contact them over social media & call but there has been no response, it’s been 7 days