[Resolved]  Pepperfry — regarding amount deduction

Address: HRS V-17, GF, VIP FLOORS, PURI APARTMENTS, SECTOR 81,, Faridabad, Haryana, 121001
Website: Pepperfry

On dated 21.01.2020 i have made a payment to pepperfry through mobikwik. The amount was 512 rs. However the amount has been debited form my wallet but it has not been received by pepperfry. This transaction was successful at the end of mobikwik.
This order has not been confirmed by pepperfry due to payment issue.
Also till date i have not received my amount back neither my order is successful.
So kindly refund my amount back to wallet.
Was this information helpful?
No (0)
Yes (0)
Mar 1, 2020
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Jan 30, 2020
Pepperfry Customer Care's response
Dear Poonam, the order was cancelled by the payment gateway and the amount debited against the order will be reversed to the original payment instrument within 7-10 working days. In case the amount is not credited to your account within the above-mentioned timeline, we request you to contact your bank’s customer care.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Pepperfry
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1621
    Pending
    73
    Resolved
    825
    Pepperfry Phone
    +91 22 6157 6157
    Pepperfry Address
    Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
    View all Pepperfry contact information