[Resolved]  Pepperfry — Repaired/Used Sheesham table Delivered to me Refund/Replacement requested

Address:

Mumbai

I bought wooden Centre Table from Pepperfry with Order No:[protected] on 03/04/2021 and product got delivered on 11/04/2021. Just within two months i.e 08/06/2021 we could see a massive crack on the upper surface of the table which is going to split anytime soon. Keeping in view of the quality concern it looks like Pepperfry has delivered an already repaired product to me, crack was filled with some substance but now it came out in depth. I immediately raised a complaint to Pepperfry after few days carpenter came and checked the product took some pictures and commit Pepperfry will replace the whole unit as it cannot be repaired due to its Manufacturing defect. This feedback has been recorded on 16/06/2021 .The carpenter (Mr. Bihari Lal, Gurgaon) has discussed with his supervisor, as per him his supervisor asked him not to visit us further, neither he is providing any contact number of his supervisor. He is only reffering to customer support again and again which I think he is misguiding us. we already discussed with customer support as well but no input is recieved so far.

From that day till now, i am not getting any response from Pepperfry. Either they should refund the money or replace the product with fresh one. It definately looks like an already repaired table has been delivered to us. I have mailed, called their customer service so many times but till now there is no response except for automated mail stating that they will revert but till now no response. Actually i am so upset with their way of responding customers. I bought this through Pepperfry online but keeping in view of the damage outcome i am unable use the product and not getting any response. Request to support in this case.