[Resolved]  Pepperfry — Return product because of some issue

I had purchased a pair of bed mattresses from Pepperfry of company Comforto Siesta 5 Inches Memory Foam Single Mattress

product Delivered on: 27th August 2021
ITEM NAME: Comforto Siesta 5 Inches Memory Foam Single Mattress
SKU: FU1796745-S-PM29901-75X35
ORDER ID:[protected]

As the company provides -
Warranty: 10 Years' Warranty
Free Night Trial Days: 100 Nights

According to receive date of the product i.e. 27th August 2021
including today - total days of free night trial - 95 are used.

But I had raised return on 18th November ( 83 days of the free trial).
The next day their agent called on my number and I discussed my issue regarding the product with him (mattresses are not suited to us because of mattresses we get back pain too much and as the company provides 100-night trial, I want to return the product) and the agent said: "kindly allow me 48 hours to check this with the internal team and get back to you".

But after 2 days agent nor contacted again and neither replied to emails.
I mailed them 4 times but still no response.

I want to return the product and want a refund in my account.

Pepperfry not responding to emails.

Please help. My ORDER ID:[protected]

Ekta
[protected]