Pepperfry — Substandard ### Customer Service and Refusal to Refund even though reason is genuine

There are scratches on the legs and colour of wood does not match image on website. I raised a return request and have spoken to 3 people in Customer Care and they are refusing to resolve the issue. It has been more than a week and still they keep telling me to wait without updating me regarding resolution. I will be writing to grievance redressal if I am not contacted and informed about proper resolution. I asked to speak to higher up and my request was denied. Order no#[protected]