[Resolved]  Pepperfry — Substandard pure wood product.

Address:400060
Website:www.pepperfry.com

Order no.[protected], ordered bulk of value 1.25 lacs. The quality of the furniture is substandard, it looks good initially but soon the wood starts showing issues. I bought two expensive furniture pieces in pure wood from them and in both the units the doors have expanded and are not closing. On complaining a carpenter was sent but he also could not resolve the issue. Now both the pieces are lying with me and i have no way out to deal with them.
The shoe rack drawer is jammed and not opening and sideboards door never close. These both pieces look so awful in my house because of the functional issues.
Was this information helpful?
No (0)
Yes (0)
Oct 21, 2016
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2016
Pepperfry Customer Care's response
Hi,

Hope the concern are resolved if there is any concern please feel free to write back to me and i would be happy to hep you.

Regards,
Pepperfry
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Pepperfry
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1617
    Pending
    73
    Resolved
    825
    Pepperfry Phone
    +91 22 6157 6157
    Pepperfry Address
    Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
    View all Pepperfry contact information