[Resolved]  Pepperfry — Unresponsive pepperfry regarding replacment (order no.[protected]

Recently brought a 4 seater dinning table from pepperfry. It was assembled on 22nd jul and next day after assembly I noticed that wooden rail of one of the chair's backrest has come out of its groove. Pepperfry sent a carpenter to repair it. As it could not be repair, i was told that it will be replaced. Its now almost three weeks and there is no news or response from pepperfry regarding replacement. Had sent couple of emails to customer care but they dont care to reply. I also called customer care 4-5 times last one week. Every time they promise they will arrange a call back from the supervisor same day but nobody calls.