Pepperfry — Wardrobe installation not done and return request not accepted

Indumathi Ramakrishnan

Nov 24, 2021

Address:	Pepperfry website
Website:	Pepperfry app

I have ordered a 2 door wardrobe which they delivered late only after i raised a request. After delivery no one turned up for installation. I sent many mails where i get only same reply like it will be done in 3 days. The customer representative also says some reason and cuts the call. If there is issue with carpenters then the order shouldnt be taken. After raising return request also no one came up to pick the product. Highly dissapointing. The supervisor never picks the call too.

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Comments

Pepperfry Customer Care

from Mumbai, Maharashtra

Nov 24, 2021

Verified Support

Dear Indumathi, We are sorry to hear about your concern. Please provide your order number and we’ll check with the team and revert to you soon.
Regards,
Team Pepperfry

Indumathi Ramakrishnan

Nov 25, 2021

Order id is[protected]. At the least please tell them to send someone to install and fix the product. Otherwise they can take back the product. There is no use in keeping as it is without any use. We are highly irritated by this experience and worst service i ever had. I regret that I should have ordered through amazon or flipkart. They are good to provide the proper status and service to the customer.