Mr Anirudh
Thank you for you email which actually did not make any sense to us ! This is to inform you that we have had an issue with the table we have bought on pepperfry which came with an manufacturing defect ! So we had lodged a complaint post delivery and we. We’re told the carpenter would come and inspect days passed and no one came and suddenly it was mentioned to us that’s it our fault ! We were blankly mentioned that customer has not accepted and it’s customers fault ! Which is really saddening and horrible on pepperfry’s part as we are very old and regular customers of pepperfry ! And frankly have never faced such an in -human customer service before From pepperfry ! Still we pursued it and second time the carpenter had come taken photos and clearly mentioned that it’s nilkamals branded table and surely they will exchange it as its is MANUFACTURE defect ! It has been almost a month that this issue is going on it’s NOT RESOLVED as yet to our satisfaction so I am really sorry mr Anirudh this issue cannot be closed at your end !
It’s not our fault that we have rejected it or not liked the colour so we want an exchange ! It’s your fault and your Manufacturers fault .. it’s as simple as that! mr Anirudh kindly replace the table ( stock is available I can clearly see it on your website ) or send me the money with current cost as it has increase and again if it’s a new order assembly charges will apply .. I have already paid that for my order ! . If the full amount will be given I don’t mind returning this table and placing a new order for the same table ! I hope it’s simple and clear ! I not asking for anything which is not viable !
This is not fair on pepperfrys part being such a big and prestigious company ! I did not expect That we have to follow up SO MUCH ! And still in the name of terms and conditions you are harassing us !
Nilkamal is a renowned brand have not expected This from them as well !! Hoping this issue was conveyed to nilakamal from pepperfry before us !
Please solve this at the earliest !
Thank you Was this information helpful? | 
Post your Comment