Pepperfry — Wrong colour of product that product description on the website

I had ordered 2 lamp shades from Pepperfry on 28th /29th Oct and the website said beige and what they sent were brown and now they are not willing to replace change or refund.
Absolute frauds. All they wany is to con customers out of their money.
Request for help. I have emailed their customer service but they have refused to replace or refund the amount.
Service Interaction Number CH[protected] for the following purchase on Pepperfry:

ITEM NAME Alice Beige Linen Pleated Lampshade By Kapoor LampShades

ORDER ID[protected]

SKU LL2080693-S-PM20949