[Resolved] Pepsico India — Tropicana juice pack has foreign body - dirty cloth like thread

acg12345

from Mumbai, Maharashtra

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Tropicana details

Litchi mfd dt 09/09/16, 15:36:00, batch ce6253aa1 03 (this pack is still sealed)

Apple mfd dt 09/09/16, 15:36:00, batch cd6241ba3 (this pack is opened and cloth thread like dirty foreign body found in juice).
Purchase history :"hypercity cash memo :[protected] dtd 5 nov ’16 time 9.47 pm, store 01020, cm n 9314, cashier h16306- lalit, customer name : mala guha (my wife)

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Dec 18, 2016

Complaint marked as Resolved

PepsiCo India customer support has been notified about the posted complaint.

Nov 10, 2016

Updated by acg12345 PepsiCo Rep called my mobile on 9Nov2016 . Assured that they will arrange compensation and pick up from home address of the defective packs . But nothing happened in 48 hours . My son has fallen sick drinking the contaminated juice .

Verified Support

Nov 14, 2016

PepsiCo India Customer Care's response Hi, Thank you for reaching out to us. We believe that our consumer care team is already in touch and are looking into the concern.

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Comments

pespro

from Bengaluru, Karnataka

Consumer is advised not to give the defective pack to the Pepsico Rep. Advised to file complaint with District Designated Officer (Food Safety) for regulatory action. He can claim damages if the medical history shows the sickness is due to the contaminated juice.