Perfume2Order — product not delivered

I got perfume2order gift voucher of rs 2500/- from my citibank points redeam. I used this voucher to purchase perfume in this website on 27.11.2018 and got invoice number. Unfortunately i have not recieved product yet and there is no information regarding the product delivery. I am trying to use the same voucher again but it saying already utilized the voucher code. Finally i lost my money and product as well.