[Resolved] Personal Complaint — Payment refund | |||
I booked my ticket on 30/5/16 from my debit card and received payment referance no[protected] and told me to check and gave me refrance no[protected] first it said airline is taking time to conform and after one hour its saying yatra has not recevied any money hence my ticket is not booked but rs 6263 is debited from accnt and banks is saying they cant do anything it has to be done from yatra and from yesterday i have been trying to call but was kept hold for one hour i think this is too much. Kindly see my matter as soon as possible Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
please yatra.com dont keep your customers waiting on phone for one hour saying your call is important to us for more than one hour its really irritating
Reply
Dear Sonia,
Greetings from Yatra.com!
Regret the inconvenience caused. Would like to inform that booking couldn't be confirmed and full refund has been initiated on 31 May. Refund will take 3-5 working days to reflect in your account. Request your patience in this interim.
Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com.
Best Regards,
Yatra Care
Greetings from Yatra.com!
Regret the inconvenience caused. Would like to inform that booking couldn't be confirmed and full refund has been initiated on 31 May. Refund will take 3-5 working days to reflect in your account. Request your patience in this interim.
Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com.
Best Regards,
Yatra Care