| Address: | 76/64, Aspiran gardens, Kilpauk, Chennai 600010 |
| Website: | - N.A - |
I am a senior citizen staying in this above address for the last 64 years holding an account with your branch since the inception of your branch. With reference to the above mentioned locker being held by me since many years is been serviced with necessary rents regularly on yearly basis. Last year due to this Pandemic till date and until this Pandemic subsides, I never venture out for any thing unless its very necessary and urgent, but I come to the branch regularly to deposit money into my SB account maintained with your branch. I do maintain a separate SB account with your branch only for this locker bearing number [protected] and this account is not used by me for any other purpose..
Most of your bank staff know me and my family members very well from the date of inception and were very co-operative in all matters in correspondence with me either by phone or visit our home if necessary. Off late, new staffs coming to the branch and the relationship with clients in general with your branch is becoming a bit arrogant and it’s a who cares about you thought with some of your staff which is very bad for the bank customer service, itself for the long run.
I have totally forgotten about the locker rent falling due towards the end of Oct 2020 due to this Pandemic. In this case, as a banker, you could have reminded me and intimated me in so many ways of communicating with the latest high tech facilities that you all have, or when I am regularly coming to the branch for remitting money you or any one of your staff could have told me about the remittance of locker rent, as part of your customer service, or a reminder letter to my address mentioning the locker rent is due kindly pay the amount would have been so decent and respectable from your end. Any such payments to be done when reminded can be paid within a day or two maximum and the bank has nothing to lose even for the two days time as you guys calculate the delay interest till the date of payment which is your regular practice to all your clients.
No such intimation has been done from your branch till date and one of your staff has willfully debited the money from my regular SB account bearing number [protected] for a sum of Rs 4736/- without any intimation towards your locker rent. I have personally come to the branch just 00.30 minutes, before this act was done by your staff and deposited a sum of Rs 24, 500/- which was deposited towards a cheque issued towards my Insurance company for a sum of Rs 24, 417/- which was to be presented by them on 10th Feb 2021. For your information, till date, none of my cheques have been bounced for lack of funds or for any such reason. By doing such cheap acts of willful mischief and unauthorized acts by your staff without any ones knowledge, your office are trying to tarnish my image by such irresponsible, smooth operating, desperado staff. Kindly take necessary action against this staff who has played such role of mischief and ensure that these types of acts are not practiced by them at any point of time, which could lead to many worst dirty acts in any ones account where money is being parked.
You are hereby informed that I have not authorized any of you for taking any funds except to debit funds from the SB account number bearing [protected] maintained with your branch, only for the locker rent and incase of shortage of any funds in this account, be decent enough do intimate me if its not adequate during the time of payment date and the same will be replenished as and when required. I hope this brings sense to your bank and do it in accordance with normal procedures to be followed as a decent banker.
Best Regards,
Roy George
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