[Resolved] Philips India — Provided used unhygienic shaver attachment (with hair in it) for my Trimmer. (Service request number: 60-[protected])

Ashwin Kamarthi

from Pune, Maharashtra

Aug 23, 2022

Address: Devi Lotus Apartment, Bhau Patil Road, Bopodi, Pune, Maharashtra - 411020

Website: www.philips.co.in

Service request number: 60-[protected]

I have a MG5730/15 Trimmer. It is still under warranty. The mesh of the Precision shaver attachment has started to break and there is a gap in it. Therefore, I contacted Philips and asked them for a replacement. They assigned me a local service centre technician named Mr. Ajay. He contacted me and told me that it doesn't get covered under warranty. Therefore I had to pay around 500 for it. I agreed.
After following up and calling him for days, he finally showed up at my house last Saturday. The new shaver attachment he had brought had Hair in it! It was definitely used and unhygienic. I rejected it. He said so unprofessionally that, "In my bag there will be so many trimmers, if some hair falls on it what can I do?" that means whatever products he delivers, they all come out of his unhygienic bag. I also spoke to his supervisor, Mr. Sumit. Even he was Irresponsible like him. Then I called Philips customer and managed to get on like with their customer service supervisor. That person told me that he will get it sorted the same day. He seemed a little serious. But the truth is, till now, they have not yet responded. I have already called them thrice since yesterday.
They keep telling that I will get a callback.
This is not at all what we expect from a Company like Philips. They make premium grooming products so expensive. Yet, their Hygiene Quality standards are below par.
Instead, we can go with any other local brand rather than trusting this dishonest Brand, Philips.

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Sep 4, 2022

Complaint marked as Resolved

Finally, after calling customer care so many times and finally, someone responsible took over the case, Mr Dharam Pathak. Recently, they sold me an actually new Shaver attachment for my trimmer which had no hair in it. I paid 380 rupees for it. My issue is resolved. However, I am not sure if they actually took any action at all to avoid it from happening to someone else in the future. As far as I know, it was all due to the irresponsibility of the Pune Philips Service Centre's Inventory Manager: Mr Sumit Khale.

Philips India customer support has been notified about the posted complaint.

Aug 25, 2022

Updated by Ashwin Kamarthi Mr. Ajay, the local service technician had just come again. He brought the shaver attachment in a box but it wasn't sealed. I looked at it to find that even it had hair in it.
I pointed it out and spoke to his boss, Mr. Sumit Kale. He said so rudely that all their products are like that.
So basically, Philips service centres are the most Unhygienic places on earth. Never buy a Philips product.

Sep 04, 2022

Updated by Ashwin Kamarthi Finally, after calling customer care so many times and finally, someone responsible took over the case, Mr Dharam Pathak. Recently, they sold me an actually new Shaver attachment for my trimmer which had no hair in it. I paid 380 rupees for it. My issue is resolved.
However, I am not sure if they actually took any action at all to avoid it from happening to someone else in the future. As far as I know, it was all due to the irresponsibility of the Pune Philips Service Centre's Inventory Manager: Mr Sumit Khale.