| Address: | 560079 | | Website: | www.stovekraft.com/pigeon/product/view/slug/123 |
Date of purchase - 22 — nov-2018
Product - pigeon 3 burner steel top gas stove - model neptune
Purchased from dealer - mahaveer home appliances.
Issue detail - the product has been having series of problems like gas leakage etc.. From day 1 of purchase nearly almost 8 times service request has been logged with stove kraft customer care & their service personal have not been able to fix it.
Problem - gas smell originating from the product
Request id - 1110906 & 1095835, some more request nos that i have no record.
Recently the service personal visited the complaint has been very arrogant & turned down that the product is working well & we are wasting their time reporting issues. It's a very rude response from stovekraft service engineer.
Resolution - it's very risky to continue with this product as it might lead to gas explosion and endangering to life & property.
Request to replace the product or refund the product cost.
Invoice attached for reference. Was this information helpful? | 
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