Pigeon Appliances / Stovekraft — Pressure cooker exploded 2

I am writing to report a very concerning incident that occurred recently in our kitchen involving one of our pressure-cooker that we bought from DMart, NIBM, Pune on the 7th of September 2023. The product is very well within the warranty of the appliance and attached you will find the receipts and the warranty card of the same. It's crucial to bring this to your attention, as it poses a significant safety risk to our family members and potentially to many others who use similar pressure cookers.

On 4th October 2023 while my mother, who is 63 years old, was using the Pigeon pressure cooker, an unexpected and highly dangerous situation unfolded. The pressure cooker malfunctioned, and its safety valve failed to operate as it should have. As a result, the pressure cooker exploded, propelling itself forcefully to the ceiling, and came crashing down to the kitchen floor. Fortunately, my mother escaped this incident with only minor injuries, but the potential consequences could have been fatal. We are deeply shaken by this experience and genuinely concerned about the safety o[censored]sing the same pressure cooker or similar models of Pigeon.

I believe it is imperative that we take immediate action and prevent any potential harm in the future
Cease Use of the Affected Pressure Cooker: I profusely recommend that a public notice be issued immediately asking everyone using Pigeon pressure cookers to refrain from using the pressure cooker to prevent any further mishaps & possible fatalities.
Inspection by a Professional: We should arrange for a professional inspection of the pressure cooker to determine the exact cause of the malfunction.
Contact the Manufacturer: Urgently report this incident to the manufacturer of the pressure cooker "Pigeon" so they can investigate and take the necessary corrective actions immediately.
Review of Safety Procedures: DMart should immediately review and reinforce safety procedures related to pressure cooker usage to prevent such incidents from happening in the future as this is being sold by DMart so the onus of security is upon DMart.
Consider Legal Recourse: We are currently exploring our options for pursuing a legal recourse.

I got a reply to get the cooker repair from nearby service center

I wanted to ask stovekraft do they think people life is so worthless in india that they report a life theatening incident and on behalf of itt they are looking for repair of the product. pathetic. shame on you stovecraft and pigeon