Pine Labs — Complaint number 9504785 dated 11.05.2021

1. This regards TID no. 0012580A
2. I had sent a mail on 16.03.2021 for the de-installation and pickup of the POS (EDC) machine installed at my shop.
3. On 11.04.2021 the machine was picked up (copy attached)
4. On 13.04.2021( after the terminal was picked up an amount of Rs. 767/- was deducted from my account)
5. I sent an e-mail for the unreasonable deduction once the machine was de-installed and the terminal was taken from my shop on 11.04.2021 and a reference number 8682711 was given.
6. On 24.04.2021 I received an e-mail and I reproduce what was written:
" As per our Finance, we did not raise any invoice after terminal pickup. You are not eligible for refund".( copy attached)
7. Whereas, contrary to the contents of the mail above the amount was deducted after the terminal pickup without raising any invoice.
8. On 11.05.2021 I received a SMS stating that RS.767/- will be deducted from my account on 12.05.2021.
9. I immediately contacted the customer care and lodged my complaint for the same and I was allotted Complaint number 9504785 dated 11.05.2021 with an assurance that the amount will not be deducted and even the previous amount of Rs. 767/- deducted on 13.04.2021 will be refunded.
12. To my surprise not even this amount of RS.767/ was deducted from my account on 12.05.2021 but another amount of Rs.694/- was also deducted on 18.05.2021.(copy of bank statement attached)
13.My request to you is that these amounts (767+767+694=2228) which had been deducted after the terminal pickup i.e. 11.04.2021 be refunded to me immediately along with interest.
14. And I also request you not to deduct any amount from my account in future also since my contact with you have been terminated on 11.04.2021.
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